Return policy

Return Policy

Here at JoyKip, we are committed to excellent customer service and selling high-quality products we hope you’ll love.

However, we also know that there may be times when you need to exchange or return something you have purchased from us, either because it is faulty or damaged, or perhaps because you have just changed your mind. For this eventuality, we operate a 30 day returns policy. Please note that returns made after 30 days may not be entitled to a full refund.

To qualify for a full refund, please obverse the following

30 days return

Goods must be returned to us within 30 days of receipt, unused, in the original packaging and in a resalable condition

Receipt

All returned goods must be accompanied by a copy of your receipt, with written notification detailing the reason for return

Postage & Packaging

Do not tape or attach postage labels directly to the retail packaging; please wrap all returned items carefully inappropriate materials, and attach postage labels to this

Return Postage Free

Refunds will not include your return postage fee unless the items were supplied as damaged or faulty

If you have any queries or concerns with your order, please get in touch and we will do our best to resolve your problem. Our best customers are the happiest ones! Contact us by email at sales@joykip.com or call us on +44 751 7444 158